Last updated: September 24, 2026
This policy explains how returns, cancellations and refunds work for products sold by Shenzhen Youliti Technology Co., Ltd. under the Rotavon Motor brand (“we”, “us”). We sell to businesses, and every order is confirmed by our quotation and proforma invoice. If those documents contain different terms for your order, they apply instead of this policy.
Defective or Incorrect Products
If a product is defective, does not match the agreed specifications, or you received the wrong item, we will replace it, repair it, or refund or credit the price paid for the affected units.
- Shortages, wrong items and visible transport damage: report promptly after receipt.
- Defects found in use: report within the warranty period stated in your quotation or order confirmation. See our Terms & Conditions.
We may ask you to send some of the affected units back for analysis. If the defect is confirmed, we pay the return shipping.
Samples
Sample and shipping charges are not refundable, except when the sample is defective or does not match the confirmed specifications. In that case we will send a replacement or refund the sample charge.
Standard Products
Returns of standard products (catalog models without customization) for reasons other than defects require our written approval in advance. Contact us before shipping anything back. We will confirm eligibility, the return window, product condition requirements, shipping responsibility and any restocking charge in writing before you proceed.
Custom Products
Products made to your requirements, such as a custom shaft, winding, gear ratio, cable, connector, marking or packaging, are generally not eligible for a return for reasons other than defects. The cancellation and return terms for custom products will be stated in your quotation or order confirmation. If a product is defective or does not match the approved specifications, contact us under the process above.
Order Cancellation
If you need to cancel an order, contact us as soon as possible. We will confirm whether cancellation is possible based on the order’s production status and any costs already incurred. Any cancellation terms agreed for your order are stated in the quotation or order confirmation.
How Refunds Are Paid
When we approve a refund, we will confirm the amount, payment method, currency, timing and responsibility for any transfer charges in writing. With your agreement, we can issue a credit toward your next order instead.
How to Request a Return
Email [email protected] with your order number, the model and quantity, a description of the problem, and photos or videos where relevant. Please do not ship any products back before we confirm the return and give you the return address.
Contact Us
Shenzhen Youliti Technology Co., Ltd.
Room 816, Block B, Building 2, Dajihui Innovation Industrial Center (A312-0971), Yabian Community, Shajing Subdistrict, Bao’an District, Shenzhen, Guangdong, China
Email: [email protected]